FAQ

We recognize the value in long-term business relationships, and we are willing to show that in our zero-cost start up. Linens, professional photography, and even a comprehensive maintenance plan covered at no cost to the owner.

It varies slightly according to property location and size. Our managers will be glad to quote you the fee upon seeing your property.

Our marketing strategy includes a variety of targeted online and offline tactics designed to increase revenue and occupancy.

Yes! Our Owner Portal allows owners to view and book reservations and monitor work orders

Owner statements are sent out by the 10th of every month and income will sent directly to the owner of the property via direct deposit by the 20th of every month.

Our Client Success Managers provide reports on current bookings, average occupancy rate, comparison to similar listings in the area, and a summary letter outlining how your property performed during the month.

Our Owner Portal makes it easy for you to reserve your property for yourself and your guests. Your Client Success Manager will provide an initial training on how to operate the Owner Portal if requested and will be available to provide additional assistance as needed.

Our Client Success Manager will be your main point of contact to provide information on your portfolio, news, and more. You will also receive emails from us about important updates from time to time as well.

Yes. We strive to make the guest experience the best it can be so we have some minimum standards that are required. We are happy to share a list.

No, a landline is not necessary however some cabins have very bad cell phone signal so you may want to have it available for guests to be able to make and receive calls. We do require WiFi to be available.

We cover all credit card fees on guest reservations regardless if the reservation is done through us, a partner site, or the property owner.

Guests are charged the cleaning fees, in addition to the rental rates, when booking a reservation. Owners are only responsible for cleaning costs when they use the property and/or allow others to use the property at no charge.

As an owner, your main point of contact will be your Client Success Manager. You will also have an Operations Manager who oversees the condition of your property, ensuring it is in accordance with our our standards. In addition, we also have a Revenue Manager that utilizes state-of-the-art technology to manage your rates and maximize revenue.

In addition to the rental rates and cleaning fees, each paying reservation will be charged taxes and a service fee.