Property Maintenance

Managing your investment property is a big responsibility. With over 25 years of experience managing vacation rentals, we’ve perfected our approach to property management. Typically, vacation rental management models have one property manager juggling both property conditions and owner communication for a large portfolio. Over time, the maintenance standards and quality of service provided to the owner depreciates.

Over the years, we’ve recognized the need for emphasis on owner communications as well as property conditions. Our approach prioritizes each owner and their property, providing the level of care and attention to detail you would expect from a locally owned and operated company.

Our dedicated and local Property Manager oversees the care and condition of your property inside and out, managing everything from maintenance requests to our housekeeping staff. They are also responsible for communicating updates regarding your property with our Client Success Manager, who serve as an advocate for you and your investment property with all of our internal and are ready to answer any questions you may have.

Our mission is to provide you with the highest quality service and experience along the Great Smoky Mountains. We make sure your property stays in top condition with our robust maintenance plan, offering a preventative maintenance plan, two annual deep cleans, and local, approved vendors to handle any large-scale work orders. Additionally, linens and towels are provided at no cost to you as part of our Clean Initiative and our commitment to providing an unforgettable level of service.