Rental FAQs

You May Already Know That Your Packing List Needs To Contain Clothes And A Good Pair Of Shoes To Hike The Smokies But If You Have Never Vacationed In A Condo Rental Or Vacation Home Before, You May Be Wondering What Extra Things You Need To Bring Or Be Prepared To Purchase When You Arrive. While Our Vacation Rentals Are Stocked With Many Of The Comforts Of Home, Including Bedding And Kitchen Essentials Such As Dishware And Utensils, There Are A Few More Items You Will Want To Pack. Upon Arriving For Your Beach Vacation, You Will Find Your Rental Has Been Stocked With An Initial Supply Of Toilet Paper, Paper Towels, Hand Soap, And Trash Bags. These Should Get You Through Your First 24 Hours, But You Will Want To Pick Up Additional Supplies To Get You Through The Remainder Of Your Stay. Napkins, Condiments, Cooking Spices, And Coffee Filters Are Other Things You May Want To Purchase While At The Store. Other Items You Might Want To Consider Bringing, Or Renting From A Local Company, Include Cribs, Pack-N-Plays, High Chairs, And Any Other Items Required By The Youngest Travelers In Your Group.

A Great Smoky Mountain Vacation Is A Financial Investment, And Like Any Investment, You Will Want To Protect It. That’s Why Beyond Expectations Vacation Rentals Offers Optional Vacation Rental Insurance Through Generali / CSA, Sometimes Referred To As Cancellation Insurance. We Highly Recommend Purchasing This Travel Protection As It Provides A Significant Level Of Coverage When Unexpected Circumstances Threaten Your Mountain Getaway.

Generali / CSA Vacation Rental Insurance Takes Care Of You Before, During, And After Your Vacation. This Travel Insurance Plan Covers You Door To Door – From The Day After You Buy Your Policy Until You Return Home And Includes CSA’s Renowned 24-Hour Emergency Assistance Service For Worldwide Help Whenever And Wherever Needed.

This Plan Protects Your Deposit And Any Monies Paid In The Event You Are Unable To Take Your Vacation Due To A Covered Reason Outlined By CSA. Covered Events Can Include Cancellation Due To Sickness Or Injury, Layoff, Termination Of Previously Granted Military Leave, And Mandatory Evacuation Due To Hurricanes. Other Benefits May Include Pre-Existing Medical Conditions, Identity Theft, And Travel Delays. Reasons Related To COVID-19 May Not Be Covered. For More Information On Included Coverages, Please See TheirTravel Insurance Coverage PDF.

We Understand The Need For Peace Of Mind When Booking Your Mountain Vacation. Click Here To View Our Relaxed Cancellation Policy.

The Great Smoky Mountains Are As Inviting As They Are Beautiful. We Want You To Enjoy Your Time Enjoying All That There Is To See And Do While You’re On Vacation But We Also Want Each Of Our Guests To Remain Safe While Doing So And Ask That You Remain Vigilant Regarding The Wildlife, Particularly The Black Bear.

Read Up On A Few Safety Tips Here To Make Sure That You Stay Safe Whenever You Site One Or More Of These Fantastic Animals.

Check In Is At 4:00 PM On The Day Of Your Arrival And Check Out Is 10:00 AM On The Day That You Depart.

Your Rental Has A Keyless Lock, So Please Go Directly To Your Rental As We Do Not Require A Physical Check-In At Our Office. Your Pre-Arrival Email Will Contain Access Instructions, Including A Code For The Door Lock. Our Offices Are Not Currently Open To The Public.

Yes. Each Property May Have Different Rules But We Do Not Rent To Vacationing Students Or Singles Under 25 Years Of Age..

Vacation Rentals Provides A Departure Clean On All Stays. We Also Provide An Initial Supply Of Towels And Linens, As Well As Trash Liners, Toilet Paper, Bath Soap And Dishwasher Soap. Laundry Facilities Are Provided Either In The Rental Property Or On The Grounds.

In Addition To The Rental Rates And Cleaning Fees, Each Paying Reservation Will Be Charged Taxes And A Service Fee.