Beyond's Relaxed Cancellation Policy

Booking a Smoky Mountain vacation is always something to look forward to, but sometimes, life gets in the way. We understand the need for peace of mind when booking your reservation and with our relaxed cancellation policy, we allow travelers to reserve with confidence and vacation with ease when booking their getaway.

We want all vacationers to feel confident about booking their vacation with us. We collect a deposit at the time of booking (for reservations made more than 14 days before arrival) and our automatic payment system ensures you won’t miss a payment date. With our new relaxed cancellation policy, you will be able to cancel your vacation at any time and receive a refund on funds paid. This varies depending on how close you are to your arrival date. Please see below for the various options for our cancellation policy*:

• 60 Days or More Before Check-in: If we are notified of your intent to cancel 60 days or more before your check-in date, you will receive a refund minus our service fee and travel insurance (if purchased).
• 15-59 Days Before Check-in: If we are notified of your intent to cancel 15-59 days before your check-in date, you will receive a refund minus the service fee, travel insurance(if purchased), and 50% of the total reservation rent.
• 14 Days or Less Before Check-in: If we are notified of your intent to cancel 14 days or less before your check-in date, only the prepaid cleaning fee will be refunded.
• In addition, bookings are also fast, secure, and contact-free. Book direct online from the comfort of your home or on the phone with one of our Guest Ambassadors.

VACATION WITH EASE

At Beyond Exoectaions, it’s our goal to ensure your vacation is seamless from start to finish. In order to ensure you can vacation with ease, we’ve implemented systems and improved existing ones to provide you with a sweet Smoky Mountain getaway. Contact-free check-in in all of our properties keeps our guests safe upon arrival. Plus, all of our properties utilize keyless check-in using the door code provided to you prior to your arrival. We’ve also launched our Clean Initiative, a thorough plan that ensures all of our guests have a clean and safe stay. And, once you are here, you can rest assured that our knowledgeable team of Guest Ambassadors are available 24/7 to assist you with anything you may need. We also highly recommend purchasing travel insurance when booking for your reservation. Travel insurance provides coverage before, during, and after your vacation. Travel insurance can be purchased directly on our online booking page. For more information on coverage, please see Generali’s travel insurance coverage PDF.

For more questions about our relaxed cancellation policy, please feel free to contact us via the contact page or call us directly and we will be happy to help! We invite you to book direct and enjoy peace of mind when planning your vacation. Reserve with confidence. Vacation with ease.