Owner FAQs

See how simple property ownership can be.
Owning a vacation rental in the Smoky Mountains should be exciting and rewarding, not a source of stress. This page provides clear, helpful answers about our property management services, the local rental market, and how we work with owners to make the most of their investment.

Whether it’s the first time putting a home on the rental market, an expansion into additional investment properties, or a switch to a new property management company, we make the process smooth, transparent, and built around each owner’s goals.

And if a question isn’t covered here, our friendly team is just a call or message away. We’re always happy to talk through the details and help create a plan that feels right.

Frequently Asked Questions

We use dynamic pricing, professional photography, search-optimized listings, and multi-channel marketing to keep your property competitive and fully booked.

Owners receive real-time dashboard access, monthly statements, and detailed performance reports. In addition, our team provides proactive updates about bookings, revenue, and guest feedback, so you always know how your property is performing.

: Our professional in-house housekeeping team follows strict cleaning protocols, and local maintenance providers are on call for repairs and inspections.

: We take property protection seriously. All guests sign agreements, and deposits are collected when needed. In the rare case of damage, our team handles everything, from guest communication to repairs and insurance claims, so you can be confident your investment is in good hands.

No. We operate with transparent agreements and no hidden fees. Our flexible approach means you stay because you’re satisfied with the results, not because of a contract.

Our onboarding process is streamlined. With photos and property details ready, your listing can go live in as little as two days.

Request a free vacation rental projection. We’ll provide a personalized income estimate based on local comps, amenities, and seasonal trends.

Vacation rental properties with hot tubs, fireplaces, mountain views, game rooms, and pet-friendly options consistently perform well in this market.

Not at all. Many of our owners live out of state. We handle everything from guest bookings to maintenance, so you can relax from anywhere.

Yes. You’ll have an owner portal to block off personal dates anytime.